Exception queue is the priority order here. If something is on fire it goes in this channel first and a ticket second.
#operations
Unread: 1Department channelKeeps delivery moving and owns every exception nobody else will claim.
Channel6
1 pinnedPinned
Mira HalvorsenOnlineHead of OperationsPinned7h ago
KestrelOnlineException agentEscalation4h ago Kestrel: 23 exceptions in the queue, 6 older than 48 hours. Four of the six trace back to the client handoff webhook.
Queue WardenOnlineDispatch agent3h ago Queue Warden: rebalanced dispatch so the aged exceptions route to Petra rather than round-robin. That should clear the tail today.
- Petra Isolde
Vale OrdonezOnlineChief Operating Officer2h ago The webhook rebuild is blocked on Engineering. I have raised it with the CTO — treat the manual workaround as the plan for this week, not the exception.
- Engineering
- Rhea Kastellan
SentryOnlineCompliance agent44m ago Sentry: compliance sweep clean across all three companies. No standing access findings this cycle.
TallyAwayReporting agentSystem16m ago Tally: weekly service delivery report generated and filed to Operations knowledge.
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