Ecommerce Brand
Direct to consumer·Product margin·est. 2026
GrowingEdit
79health
health: 79 out of 100Mission
Run a lean DTC catalogue where merchandising, support and restocking are handled by agents rather than headcount.
Goals
- Hold contribution margin above 41% on every SKU
- Keep support first-response under 10 minutes without a human queue
- Expand from 45 to 80 SKUs without adding operational load
79
Health
3
Departments
4
Active projects
18
Agents
9 named
62%
Avg progress
3
Knowledge
AI leadership2
Commerce Manager Agent
Commerce ManagerOwns catalogue health, pricing and inventory position.
MerchandisingOperations
Customer Experience Agent
CX LeadOwns response time, returns and post-purchase sentiment.
Support
Departments3
Merchandising
MRC5 agents·3 jobs
Led by Commerce Manager
Operations
OPS6 agents·5 jobs
Led by Commerce Manager
Support
SUP7 agents·6 jobs
Led by CX Lead
Active projects4
Holiday restock forecast — 47 SKUs
Operations·Commerce Manager·due 15 AugActive74%Bundle B sizing chart rewrite
Merchandising·Commerce Manager·due 02 AugIn review88%Return authorization backlog
Support·CX Lead·due 04 AugBlocked33%Abandoned cart sequence
Merchandising·Commerce Manager·due 20 AugActive52%