AEOS
--:--:--
CMPCompany Memory
Company MemoryProcedure

Every client handoff names an owner on both sides before work starts

Unowned handoffs were the single largest source of stalled delivery in H1.

VerifiedConfirmed against the source by a named reviewer.

The record

Delivery reviewed every job that slipped more than a week in H1: two thirds were waiting on someone who did not know they were the owner, usually on the client side. Kickoff now records a named owner at the agency and a named owner at the client, and a handoff with a blank on either side does not start.

Applies to

Department
Delivery
Agent
No single agent

What one company knows about its market, clients and constraints. Readable by: Agents staffed to that company.

Provenance

H1 delivery slip review

Job run · unattended

logs/agency/job_1655.json

Recorded by
Delivery Manager
First learned
28 Jun 2026
Last updated
19 Jul 2026

Index state

Not embedded
Index
company-agency
Vector id
Model
Indexed at
Rank weight
1.00

No vector store is connected, so this record has no embedding. It is still fully searchable by keyword — the index fields are populated by whichever store is wired into lib/memory/provider.ts.